Gone is the binary choice of “buy versus build” that locked centers into frustrating limitations. Now, buyers can have the best of all worlds. Centers are no longer “call centers.” …
In today’s hyper-competitive environment, lacking insights and responses to competitive threats can be fatal. As CIO, you can outpace competition and empower your organization to rapidly compose and deliver new …
With the introduction of Progressive Web Apps and web platform APIs such as persistent storage, payments, geolocation, and push notifications, the web platform is taking on native apps. One important …
More applications and servers are moving to the cloud to take advantage of cost savings, scalability, and accessibility. Because of this, you’ve lost some of the visibility and control you …
Learn about the importance of cognitive data to workflows and BPM, how cognitive business operations improve engagements with customers and partners, and how Watson APIs bring insight and learning to …
APIs have become a strategic necessity for your business. They facilitate agility and innovation. However, the financial incentive associated with this agility is often tempered with the fear of undue …
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies, such as mobile apps, offer the promise of …
