Most Important Call Center Trends of 2021
Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other …
Three Ways AI for Customer Support Can Increase Revenue in Telecommunications
50% of customers are not receiving the experience they desire and 75% of employees’ days are spent on manual research. In response, call centers worldwide are rapidly adopting AI. Watch …
