The Undeniable Benefits of Live Chat
The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the …
Case Study: Esurance and Modern Customer Engagement – Nuance and Esurance work together to propel sales growth and customer satisfaction
In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting immediate assistance online through live chat. To …
