Employees Like to Use Unsanctioned Apps – and Don’t Plan to Stop
Trend: Employees like to use unsanctioned apps — and don’t plan to stop. Employees at all levels are downloading popular apps to do their work faster, but their productivity gains …
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers worldwide, with an additional third in the …
