Customer Experience Analytics Interactive Demo
IBM’s Customer Experience Analytics allows you to go beyond basic customer demographics and purchase history so you can better understand who your customers really are and what their experiences with …
2016 From Data to Insights to Opportunities
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s …
Ways to Improve Customer Experience Webinar Featuring Forrester
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer …
2016 Forrester Report
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at …
Optimize Customer Experiences with Online Testing and Continuous Optimization
To improve your customer engagement, you need to test and learn from every possible interaction. Forrester provides helpful steps and insights in their report, Optimize Customer Experiences with Online Testing …
Creating a Superior, Contextual, and Relevant Customer Experience
Successful customer engagement has always depended on providing the right products, services, and customer experience at the right time. In today’s world of connected customers, capable of finding what they …
The Omnichannel Customer Engagement Playbook
The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. …
Customer Service Trends: How Chat Changes Everything
Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature provides an effective way …
Forward-Thinking CIOs Use Okta to Build Their Digital Businesses
IT leaders at FICO, Rotary International, Informatica, and many other leading organizations are becoming strategic business enablers and creating new ways to engage customers and partners with Okta. Watch this …
2016 Digital Trends
Customer experience has officially taken center stage in 2016. Adobe partnered with Econsultancy to bring you the 2016 Digital Trends report. After surveying 7,000 marketing professionals, it’s clear that marketers are more …
