Emerging passwordless security standards, elevated consumer and consumer-like experience expectations, and ballooning costs have moved eliminating passwords from a theoretical concept to a real possibility. In this whitepaper, we will …
On-Demand 28 mins As customers grow increasingly sophisticated through hybridization, their expectations grow as well. Successful customer success & professional service teams are continuously adapting to evolving customer demands in …
Customers expect what they want, where and when they want it. Is your supply chain helping you exceed customer expectations? Read this IDC report detailing how supply chains are experiencing …
Retailers today confront challenges that are unprecedented in other industries. As a result, retailers must adapt to deliver on changing customer expectations. The blueprint for success starts with a technology …
Competition and customer expectations are higher than ever, and the technology is changing fast. Merchants are under a lot of pressure to choose the right platform, and we feel for …
We live in a fast-paced society where timing is everything. Most customers measure good service by how service providers value their time. If your business doesn’t consistently deliver high-quality field …
Competition and customer expectations are higher than ever, and the technology is changing fast. Merchants are under a lot of pressure to choose the right platform, and we feel for …
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer …
Customer expectations are constantly increasing. They want agents who are personable, quick and skilled. As a result, call centers are putting more time, effort and money into their training programs …
