eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At …
Live Chat: The Gift That Keeps on Giving
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This Aberdeen …
Five Ways Live Chat Boosts Company Performance
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies using live chat …
How to Increase the Value of Every Customer Interaction
Social media and the internet have taken over today’s society. Now more than ever, people will choose to use online chat support, or simply comment on a business’s Facebook page, …
