What Consumers Expect from the Customer Experience
It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have shifted to …
The Undeniable Benefits of Live Chat
The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the …
The Hidden Costs of Poor Customer Relationships
Discover how to promote a positive customer experience among your employees. The customer experience is rapidly changing thanks to the advancements in technology. One exceptional act of service now has …
Transforming Customer Experience: Life Sciences
Live Event: July 25, 2019 at 10:00 AM EST Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve customers with simpler processes …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies. One of the most significant changes has been …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Build a Bot Series: AI and the Customer Experience Evolution
Thursday, August 9, 2018 – North America @ 2 p.m. ET / 11 a.m. PT Customer experience is on the brink of an evolution—with artificial intelligence (AI) development being built …
Smarter CX: Busting 3 Common Myths of Customer Experience
“Customer experience (CX)” has become a catchall for many technologies, solutions, and concepts. In the scramble to jump on the CX bandwagon, many businesses have lost sight of the ultimate …
B2B Digital Trends
The ability to create high-volume, high-relevance, and high-velocity content is very important for B2B marketers. The Adobe and Econsultancy B2B Digital Trends 2016-2017 report dives into all the latest digital …
