Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How to Leverage AI for Intelligent Customer Service
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers …
2022 Global HR Research Report: The State of Performance Enablement
Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …
6 Keys to Better Performance Enablement
Evolving performance management to meet the challenges of today’s workplace. Today’s employees expect to take an active role in their own development. They want to synthesize career and personal development …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
Modern All-Flash Data Center For Dummies
If you’re planning a storage refresh, this Dummies guide explains how you can end forklift upgrades for good and enable true data agility with modern all-flash storage. Providing an in-depth …
The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Turn More Callers Into Customers
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
Supercharge Your Growth
Are you ready to supercharge growth for your business? In this stress-free guide, you’ll learn how a virtual receptionist solution like Ruby makes it easy for you to: Optimize your …
How to Build a Risk Management Plan
7 Steps to Agile Risk Managment in the Age of Distribution The face of risk has never been more amorphous and elusive. Because the same technologies driving the digital revolution—AI, …
