Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand …
Upwork Enterprise combines technology with talent sourcing and compliance services. The result is work delivered to you faster and more affordably. With Upwork’s premium tech talent, CTOs are building more …
Upwork is a freelancing marketplace where businesses of all sizes can find talented professionals across multiple disciplines and categories. In this ebook, Upwork’s Executive Creative Director Jonathan Cofer shares how …
The growing skills gap of marketing talent is felt across companies, industries, and geographies because technology is changing how marketing functions. Download your copy of Upwork’s “New Shortage of Data-Driven …
In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need …
Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses …
How Much Time Do You Spend On Patching? Too much?! Learn how to streamline your IT department with this free eBook. Keeping up with patches is critical to your users’ …
By implementing automation, you’re able to deliver consistent, reliable service to your customers, building strong and long-lasting relationships. In our free eBook, Automation 101, you’ll learn how to successfully start …
Recurring revenue is in, and IT service providers that position themselves as a one-stop shop are setting themselves up for a profitable legacy. By offering your clients all the IT …
