eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At …
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in …
eBook: The Truth About Cloud in Small Contact Centers
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud …
Dealing with the Polarization of Unstructured Data [NAS White Paper]
In this Quantum Xcellis Scale-out NAS product spotlight, Storage Switzerland takes a look at the industry’s first storage solution to comprehensively address the needs of high-value data environments, where an …
VM Data Protection for Dummies
VM Data Protection For Dummies is designed to help IT decision-makers figure out how to handle virtualization data protection in the most cost-effective and efficient way. This eBook will explain …
Building a Robust Experimentation Capability: How leading companies achieve big business results
How Leading Companies Achieve Big Business Results Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue high-performing digital products, campaigns, and experiences. Whether you’re completely new …
Intelligent Customer Engagement
Predictive Marketing is a fundamental shift in the way B2B companies engage buyers. In the first book of its kind, Mintigo CEO Jacob Shama explores how data science and AI …
What You’re Missing With Your Lead Scoring Model
Lead scoring models were put in place to prioritize leads for follow-up, nurture and marketing investment. However, with guesswork and data coming from disparate sources, traditional lead scoring has a …
7 Steps of an Intelligent ABM Process
Data is the new power currency in sales and marketing, and this is especially true if you want to succeed in an account-based marketing approach. This ebook covers 7 steps …
Your Guide to Marketing Attribution and Media Strategy: A Meeting of the Minds [E-book]
Questions about attribution? We’ve got you covered. Data-Driven Optimization: A Guide to Attribution and Media Strategy, co-created by Conversion Logic and Rise Interactive, offers comprehensive insight on all things …
