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Downloads / InfoTech / Research

All About Identity: Collection of IT Trends and Best Practices

Increasing connectivity across devices creates multiple points of entry for cyber attacks. How can you stay on top of security and evolving threats? Equip yourself with knowledge of today’s enterprise …

Downloads / IT Operations / Research

Provide Superior Services that Increase Revenue and Grow Your Business

As you plan for your business’s future, you know you want to increase your revenues and broaden your customer base, but determining how you’ll meet those targets isn’t always easy. …

Downloads / InfoTech / Research

Is Your Infrastructure Holding You Back?

Download this free ebook and learn how the right infrastructure can help MSPs ensure their clients adapt to the rapidly evolving demands of modern business.

Downloads / IT Operations / Research

Sparking Agile Business Decisions: Demystifying the Advantages of Business Rules

In a business world focused on increasing agility and reducing operational costs, business decisions have become just as valuable as our data, our products and our people. Every day companies …

Downloads / InfoTech / Research

Just the Facts: Four Critical Concepts for Planning the Logical Data Warehouse

While any number of reasons can prompt a change in data warehouse solutions, there are four key facts you need to know to help you make the right choice. This …

Downloads / IT Operations / Research

The Secret To Great Customer Service Is Your Platform

Learn how to build a customer engagement platform that is perfectly tailored to provide your customers with top-shelf customer service. From the basics to advanced tactics, this eBook will show …

Downloads / IT Operations / Research

5 Dreamforce Announcements That Will Shape Service in 2015

The future of business success depends on whether companies adopt to a service-first strategy, delivering service that is more personal, smarter and faster. With Salesforce Service Cloud – built on …

Downloads / IT Operations / Research

4 Steps to Incredible Customer Service

Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift was driven by customers who …

Downloads / InfoTech / Research

Enterprise Cloud Management: Drive Business Value by Balancing Speed, Cost and Risk

Is managing your cloud long term becoming a challenge? While the cloud provides powerful business benefits, an effective cloud strategy should balance speed of provisioning IT services with long-term cost …

Downloads / InfoTech / Research

4 Ways to Innovate IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive …

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