2021 Working Americans’ State of Stress Report
Today’s workers are consumed by stress, but many employers don’t provide assistance. What can you do to reduce the burden on workers and boost organizational efficiency? This report published by …
Why Winning Support Teams Stick to One Tool
Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the quality and …
Aberdeen Report: Onward to the Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
IDC Report: Delivering Support That Goes Above and Beyond
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support organizations to meet evolving customer demands …
Aberdeen Report: Onward to The Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid adoption of AI-first services, like Alexa and Google Home, and the …
