Learn how St Luke’s achieved a 234% ROI on a VDI deployment with all-flash storage from Pure Storage.
Download the Forrester Total Economic Impact (TEI) study and learn...
Businesses across virtually every industry realize that the effective use of data is the key to many improvements in productivity, customer service, supply chains, product...
According to research by Forrester, service organizations aiming only to appeal to the rational side of customers’ needs will have an increasingly difficult time maintaining...
Forrester Research on 2018 Customer Service Trends
Consumer demands for easy, effortless service across an ever-expanding number of channels and touchpoints continue to...
Artificial Intelligence (AI) innovations in sales, especially in knowledge-based and data-heavy industries like insurance, are happening at an unprecedented pace. Instead...
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting...
It’s hard to keep your business afloat with an outdated on-premise contact center platform. Moving to a cloud-based, omnichannel contact center solution is a cost-effective...
The beauty of cloud-based platforms is that they are adaptable and truly scalable to any sized business. Whether you’re a small company looking to improve your communications...
In The Forrester Wave™ 32-criteria evaluation of risk-based authentication (RBA) providers, we identified the eight most significant ones — CA Technologies, Easy...
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments...