By 2022, over 85% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. We believe this comes as no surprise...
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly,...
Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature...
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies...
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive,...
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer
Today’s multi-device, digital customers have higher expectations for customer service...