What Consumers Expect from the Customer Experience
It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have shifted to …
Selling With Social: How Social Curation Drives Engagement and Sales
At BazaarVoice, we believe that human connection should be at the heart of all interactions between people and businesses—especially in the age of online shopping. Human connection is the foundation …
UPS Pulse of the Online Shopper
The pace of change in retail is staggering, especially online retail and its intersection with the in-store experience. The fourth annual UPS Pulse of the Online Shopper focuses on understanding …
