Why Integrated Talent Management Matters Now
You can’t listen to a news report or read economic data without hearing about the current job market. We have had 65 months of private sector job growth, and last …
Five Ways HR Leaders Win Talent Through Branding
HR executives must step up their game when it comes to acquiring, engaging, and retaining talent. Just as their marketing colleagues have done for years, HR professionals need to build …
Deloitte: Oracle HCM Cloud Stay Ahead of Future HR Trends
Today, 87% of organizations believe that company culture and employee engagement are top challenges, with 50% citing the problem as “very important”. So why are businesses struggling to drive employee …
The New World of Work – Your Checklist for HR Success
Today’s forward-thinking HR organizations are innovating with insight—and if you want to get ahead, you must too. Still, on average, there is a 30% gap between the importance of specific …
The Changing Landscape for Customer Support and CRM
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, …
Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score …
Contact Centers Must Go Digital Or Die
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, …
