Superior Service Delivery with ESM
Enterprise Service Management has become a reliable way to improve organizational performance and outcomes with better service experiences. The opportunity going forward is to rapidly build and scale these new …
Fuel Process Automation with Low Code
Application development and integration have historically been two distinctive IT functions. With separate teams and development practices, it is a challenge for the two functions to effectively support process automation …
Swiss Re Extends One-Stop Service Delivery From Employees To Customers With ServiceNow
Find out how Swiss Re, a leading financial services company, replaced 20 service management tools. Download this case study.
Consumerizing The Employee Service Experience for Financial Institutions
Within the financial services industry, human resource challenges are particularly acute due to rapid changes, regulatory hurdles, and the volume and complexity of both employees and cases. Read this eBook …
Empowering Financial Services Employees to Deliver on Customer Experience
For most financial services organizations, customer centricity is a priority. This vision starts with transforming your customer service experience – which may not be as simple as it sounds. Find …
Reimagining The Employee Experience in Banking
Find out how the “consumerization” of the employee experience can benefit the financial services industry as it undergoes rapid digital transformation to support a growing workforce that is increasingly mobile, …
Costs and Consequences of Gaps in Vulnerability Response
Many IT security organizations spend too much time navigating manual processes instead of responding to vulnerabilities, which leaves them open to attack. Is the answer to improving response times hiring …
Forrester: The Future of Customer Service
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer …
ServiceNow ServiceWatch Impact Study
Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service …
The Future of IT: From Chaos to Service Automation
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance to service, …
