Gartner Report: The Future of the Contact Center
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service …
IBM Watson OpenScale builds trust in AI via monitoring, fairness and explainability
The IBM Watson OpenScale platform, available in the cloud and on-premises, offers tools to monitor model performance, facilitate explainability and detect and mitigate fairness issues for models in production, allowing …
Cisco Umbrella Case Study: How global pharmaceutical leader Lundbeck boosted security and efficiency through cloud security.
“We liked that Umbrella’s intelligent proxy would give us granular protection without the performance impact of a traditional web proxy.” – Torben Olsen, Corporate Information Security Manager, Lundbeck
Employees Like to Use Unsanctioned Apps – and Don’t Plan to Stop
Trend: Employees like to use unsanctioned apps — and don’t plan to stop. Employees at all levels are downloading popular apps to do their work faster, but their productivity gains …
Protect Your Organization From Unwanted Cryptomining
Malicious cryptomining is a browser or software-based threat that enables attackers to secretly use an organization’s computing power to mine digital currency. Why should you care? Cryptomining is the fastest-growing …
Cloud Application Security & Performance: Critical Considerations for SaaS Providers
SaaS providers are operating in an increasingly crowded marketplace. To differentiate themselves amidst intense competition, SaaS providers must provide flawless performance, continuous availability, and robust data security for their customers. …
Choosing the Best Mobility Management Solution
With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer new services to their customers and partners. …
In Financial Services, IT Has Little Confidence in Users Keeping Customer Data Safe | It’s time to recognize user needs and secure them
IT departments need to recognize user needs and embrace solutions that address them, or they will continue to deal with the risks of technology workarounds. See the results of a …
File Sharing and Collaboration Leads to Security Gaps in Financial Services Firms
Financial services organizations, including banks, brokers, insurance, and wealth management advisors, are subject to a number of regulations to govern data security, making these institutions subject to a great deal …
A Practical Guide to Increase Productivity in 7 Easy Steps
Boost Construction Productivity and Increase Your Bottom Line While many factors contribute to construction project cost overruns, the primary factor is low productivity. In fact, construction is one of the …
