Datrium Ransomware Protection Whitepaper
Ransomware is quickly becoming IT’s worst nightmare. With 300% year-over-year growth in ransomware incidents in 2018, equalling more than $8B in damage costs globally, organizations need to prepare for the …
Report: The State of IT Transformation 2019
IT Transformation is Critical Achieving digital transformation is a critical business initiative for any organization seeking to modernize operations and create a competitive advantage through how they deliver value to …
Managing Non-Microsoft Security Updates
Most organizations use built-in Windows update tools to manage and deploy Microsoft® patches to their Windows environments. But while patching Microsoft software is an important task, it’s not enough. Overlooking …
Keeping Your Application Fleet Flying Risk-Free
When you consider the widespread security vulnerabilities, the massively intertwined application dependencies, the diversity of deployment environments, and the potential device takeover of mobile apps, keeping your applications safe is …
2019 State of the Cloud Report
The 2019 State of the Cloud Survey shows that multi-cloud remains the preferred cloud computing strategy. Almost every organization is using cloud at some level, with both public and private …
Essential Strategies for Managing Cloud Costs
As companies have increased cloud adoption over the past few years, public cloud spend has now become a significant portion of enterprise IT budgets. Easily accessible cloud infrastructure has enabled …
Driving ROI: The Case for a Proven IT Asset Management Solution
As IT hardware and software asset portfolios grow, it becomes increasingly impossible for asset managers to maintain adequate visibility of the portfolio, understand where all of the assets are deployed, …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies. One of the most significant changes has been …
Automating Fax, Email & EDI Orders Into Oracle E-Business Suite Systems: How to Bring Speed, Visibility and Accuracy to Every Phase of Order Processing
In a perfect world, every sales order your company receives would be electronic. Each one would arrive in the same format, with all the necessary information clearly defined, and feed …
