Powerful forces are reshaping the retail banking and payments industry. As a result, full service banks are being challenged by agile, “digital first” competitors who are aggressively pursuing customers by …
A recent global study by Forbes and Hitachi, revealed that more than a third of financial institutions expect to undergo a major digital transformation over the next two years, emerging as significantly …
The key challenge for executive leadership is to efficiently aggregate assorted customer data in an effective manner. This is the core driver behind strategic initiatives, such as customer 360°, customer …
Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s IoT investments by: Modernizing data management capabilities …
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more …
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers worldwide, with an additional third in the …
Years ago, retail organizations gathered customer lists. That list became a database, which linked to early call center software. Then it grew with the sales funnel: suspects, prospects, lapses and …
As the pace of business continues to accelerate, IT leaders must consider whether they should invest in new infrastructure or upgrade their existing data center. It’s a costly undertaking that …
Digital business transformation is reaching new heights and IT strategy is becoming increasingly more important to the success of businesses. Traditional IT infrastructure isn’t as readily able to keep up …
How Reinventing the Data Center is Increasing Healthcare Agility. Download this white paper to learn more: What’s HCI and Why is Healthcare Adopting it? HCI from VMware: Only your imagination …
