Telehealth: Taking the Pulse of the Healthcare Consumer in the New Normal

COVID-19 will likely go down as the greatest single disruptor to the modern U.S. healthcare industry. One transformation coming from the pandemic is the nationwide adoption of telemedicine at scale.

To gain deeper insight into how COVID-19 has impacted patient access and care delivery, we partnered with OnePoll to survey a representative sample of 1,000 adult healthcare consumers across the U.S. between June 29 and 30, 2020.

Download this eBook to learn:

  • How consumer preferences for care have shifted, and which of these shifts will sustain after COVID-19
  • The latest data on patient satisfaction and preferences for telemedicine
  • The digital technologies that consumers demand most frequently
  • Generational and other demographic differences in the adoption of and satisfaction with telemedicine and other digital health technologies
  • Strategies that provider organizations can adopt to best meet consumer demands and succeed moving forward

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