The Real-Time Evolution of AI — Servicing Customers in an Accelerated World

The disruptions of 2020 have pushed more and more business interactions — from customer experiences to collaborations between teams — into the virtual space. But just because virtually all our interactions are enabled by technology doesn’t mean companies can count on customers getting comfortable with the impersonal.

That’s where AI comes into the conversation. It’s one of the core tools we’re exploring through the new virtual events series “The Technologies Keeping Humanity in Business.” John Roese, Chief Technology Officer for Dell Technologies, will be joined by other senior leaders and technologists to discuss ways today’s automated customer engagements should feel anything but artificial.

We’ll discuss:

• How are digital customer experiences being shaped in real-time by our increasingly virtual workflows?
• Keeping the human in the virtual takes effort and intent. Who leads that work?
• The movement to redefine AI: What if intelligence were ‘augmented’ instead?

Roese will be joined by Doug Schmitt, President, Dell Technologies Services; and Michael Shepherd, Distinguished Engineer, AI Research, Dell Technologies Services. Technology journalist JP Mangalindan will moderate.

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