Every industry is going through a major transformation where they are under competitive pressure to provide service across multicloud, multidevice Internet of Things (IoT), and multichannel environments at the highest efficiency, speed, and lowest cost. Delivering a seamless and incident-free user experience has never been more difficult — or more important — as employees rely on the whole stack of organizational technology to complete everyday tasks. Read this analyst report to learn how organizations stand to achieve substantial returns by enhancing traditional IT service management (ITSM) technologies to empower users with self-service and accelerate ticket resolution with cognitive automation.
