Understand the difference between experience and expectation for today’s health care consumers

As we enter 2023, health care consumerism is on the rise. More consumers now have higher expectations for easy access to prompt, convenient care. Their actual experience, however, often falls short of their expectations, creating new opportunities for health care providers to bridge the gap.

We surveyed 1,000+ consumers to learn how they search for and access care online. We are pleased to offer these insights to assist health plans and health care providers as they work to better understand and meet the expectations and preferences of today’s health care consumers.

Download this free e-book to learn:

• Consumer preferences for in-person, virtual and hybrid care.
• What’s the 4 factors that drive consumers to switch providers.
• The growing role of health plans in accessing care.
• How consumers search for and schedule care.

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