What the Future Holds for CX Organizations

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We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX

With 79% of CX professionals believing the role of customer service to fuel business growth will become more important over the next three years, delivering an exceptional experience is more important than ever.

In order to understand the direction that the customer experience is heading, we took out our crystal ball and tarot cards — in addition to surveying over 100 CX professionals — to predict how the world of CX will change over the next three years. Read the report now to access data around:

  • CX organizations biggest weaknesses
  • The top priorities in CX
  • Which channels will grow in popularity
  • Where CX organizations are investing
  • The hyper-personalization differentiator
  • Industry breakdowns for:
  • Retail
  • Travel
  • Finance
  • Healthcare
  • Government

    Please complete the form below to access this research:

    Business E-mail Address

    First Name

    Last Name

    Company

    Job Role

    Job Function

    Company Size

    Industry

    Address

    City

    State/Province

    Zip / Postal Code

    Country

    Business Phone Number

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