Agents have expanded their portfolios in recent years to include cloud communications, workforce optimization, data center and cybersecurity. They’ve also established strong relationships with customers, functioning as a single source for vendor selection and management. The Technology Advisor 101 is the first vendor and distributor-agnostic listing of the leaders in the agent market. Nominations came from the Channel Futures editorial team and advisory boards, as well as leading technology services distributors in the channel. Nominees stood out for their business success and innovation, their advocacy and thought leadership in the channel and their commitment to the customer experience.