One way to reduce churn and increase customer satisfaction and retention is by building an online community for your company. Teliasonera have begun a 4 year journey to turn their previous discussion forum into a hub of consumer information and interac…
Customer Network presents insights from Lloyds Banking Group on how to build and implement a customer-centric strategy, how to measure trust, build emotional engagement and innovate through industry regulation. Request Free!
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Banks lack the emotional connection with consumers that drives trust and loyalty – a requirement if they are to keep Google and PayPal from stealing their vital transaction business. To fight back, banks need a transformation focused on customer experience. |
For many years, banks have considered pursuing a greater alignment and integration of their risk and finance functions, often encouraged by regulators, consultants, and shareholders. However, projects to reach this goal inevitably fell short and were a…
The banking industry is witnessing a permanent shift in consumer expectations around their banking relationships. Mobility and social media are creating a new marketplace where consumers expect anytime, anywhere access, with a high level of service and…
Today’s volatile risk and regulatory environment requires banks to respond with unprecedented speed and accuracy. This white paper describes specific approaches to dramatically improve core banking architecture and make risk awareness and reporting mor…
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A recent survey of banking executives around the world found that more than 70 percent say customer centricity is very important to them. Among other attributes, they cite customer centricity as key to helping staff better understand customer profitability. Bankers also see it as the doorway to providing customers with a consistent and personalized experience.
In short, the survey evidence is strong that banks are finally ready to focus on the customer experience—and to leverage big data and advanced real-time analytics tools to help build better relationships and deliver exactly what customers want. |
One of the biggest employer complaints about the Family and Medical Leave Act (FMLA) has long concerned the productivity problems caused by employees’ use, and abuse, of intermittent leave.The Department of Labor took a big step to help minimize …
Did you know people start looking for new jobs on Sunday afternoon, relatively few job searches are brand-specific and that the vast majority of job searching is done at work? Learn about this and much more in “5 Surprising Facts About How People…
When the MNPD was in need of a tool to help officers access photos, communicate instantly, submit reports quickly, and get real-time inquiries on suspect information, they weren’t sure where to turn. What they did know, is that value, durability and us…
