One way to reduce churn and increase customer satisfaction and retention is by building an online community for your company. Teliasonera have begun a 4 year journey to turn...
Customer Network presents insights from Lloyds Banking Group on how to build and implement a customer-centric strategy, how to measure trust, build emotional engagement and...
Banks lack the emotional connection with consumers that drives trust and loyalty – a requirement if they are to keep Google and PayPal from stealing their vital transaction...
For many years, banks have considered pursuing a greater alignment and integration of their risk and finance functions, often encouraged by regulators, consultants, and shareholders....
The banking industry is witnessing a permanent shift in consumer expectations around their banking relationships. Mobility and social media are creating a new marketplace...
Today's volatile risk and regulatory environment requires banks to respond with unprecedented speed and accuracy. This white paper describes specific approaches to dramatically...
A recent survey of banking executives around the world found that more than 70 percent say customer centricity is very important to them. Among other attributes, they cite...
One of the biggest employer complaints about the Family and Medical Leave Act (FMLA) has long concerned the productivity problems caused by employees’ use, and abuse,...
Did you know people start looking for new jobs on Sunday afternoon, relatively few job searches are brand-specific and that the vast majority of job searching is done at work?...
When the MNPD was in need of a tool to help officers access photos, communicate instantly, submit reports quickly, and get real-time inquiries on suspect information, they...