Guidewire Performance Management Guide
In the area of billing, policy and claims management, Guidewire is broadly adopted. However:Rollouts are complex and delicate and require a thorough analysis of identifying impacted systems and stakeholdersImplementations require understanding improvem…
An Engaging Employee Experience The Ultimate Guide
A Guide to Adaptive Selling for Call Centers
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
6 New Call Center Trends You Should Take Advantage of–Now!
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
Everything You Need to Know about Call Center Service Level
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
Rethinking Governance in an Analytics-Driven World
Analysts are demanding self-service tools to keep up with the rapid changes in today’s business environment. There’s a new set of rules; and business and IT groups need to be ready to play by them. In this world, where the analytics supply chain is cha…
Budgeting & Forecasting – Predicting the Outcome
Most entrepreneurs think forecasting is just necessary for the investor. However, they should realize you are making forecasts and budgets for yourself to understand and control your own business and organization.Request Free!
Why Would I Let a Supplier Manage My Inventory?
Rexnord Helps Key Distributor Increase Service Levels with VMI
Rexnord considers vendor managed inventory a key component of the company’s partnership with distributors to improve mutual sales and profitability. By streamlining inventory management and replenishment, VMI has consistently improved service levels f…



