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September 2015

InfoTech / Research / White Papers

Mejorar la Satisfacción del Usuario Final con la Nube de Aprovisionamiento

Consigue tu guía de “Aprovisionamiento en la Nube Centrada en el Cliente” y aprende cómo las compañías líderes están utilizando el aprovisionamiento de nube para automatizar el ciclo de vida …

InfoTech / Research / White Papers

Gestión de Recursos de Todo TI

Una Mejor Gestión de Recursos Permite Una Mejor Ejecución de TI. Los líderes y equipos de TI realizan diariamente tareas operativas críticas como la gestión de incidentes, cambios y problemas. …

InfoTech / Research / White Papers

Gestão de Recursos na TI

Como uma melhor gestão de recursos permite uma melhor desempenho em  TI. Os líderes de TI e suas equipes realizam tarefas operacionais críticas diariamente, como a gestão de incidentes, problemas …

InfoTech / Research / White Papers

Provisionamento em Nuvem com Foco no Cliente

Acesse esse guia de Provisionamento em Nuvem com Foco no Cliente”e aprenda como as principais empresas estão usando o provisionamento em nuvem para automatizar o ciclo de gerenciamento de serviços …

InfoTech / Research / White Papers

Aumentar a Visibilidade da TI e o Valor dos Negócios com o Catálogo de Serviços

Construa um catálogo de gerenciamento de serviços eficaz .Veja como a ServiceNow pode ajudá-lo à: Aumentar a visibilidade através de sistemas e processos transparentes Estabelecer uma base para o gerenciamento …

InfoTech / Research / White Papers

Transforme a TI. Transforme a Empresa

ServiceNow® pode ajudá-lo a transformar a TI através da automatização e gerenciamento dos relacionamentos de TI  com toda a empresa simplificando e consolidando sistemas redundantes em um único sistema de …

Downloads / IT Operations / Research

Nucleus Research ROI of Remote Support Case Study – Valiant Technology

Valiant Technology deployed LogMeIn Rescue to enable its help desk engineers to deliver a consistently high level of quality technical support to clients. Nucleus found that using Rescue enabled Valiant …

IT Operations / Research / White Papers

Evolving Technology for Remote Support Software in Cloud and Mobile Environment

What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources. Clientless …

Featured Tech / Sales & Marketing

The Coming Transformation in Contact Centers

One way to ensure such service is by transforming your contact center into a customer engagement center. Contact centers of the future will not exist merely to answer customer queries, but to engage the customer. It will be possible to find out what th…

Featured Tech / Sales & Marketing

Fortifying for the Future: Insights from the 2014 IBM Chief Information Security Officer Assessment

Driven by the specter of external attacks and the needs of their own organizations, CISO’s are continuing the shift toward a business leadership role that focuses on risk management and taking a more integrated and systemic approach.Request Free!

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