How Thomas Cook’s Customer Experience Strategy Took Flight
With more and more holiday providers appearing on the market each year competition in the travel industry is fierce. Customer experience and the ability to deliver and exceed...
Customer Experience Transformation: Travel & Leisure
Are you working in the Travel and Leisure space and dealing with Customer Experience on a day-to-day basis? Do you want to learn more from the competitors and build B2B connections?...
An Analysis of Telefonica’s Transformation from Traditional to Digital Telco
Increasing the success ratio of a marketing campaign run by the UK’s fourth largest supermarket by 150% and changing the way Brazil provide transportation services to...
Come Fly With Me: How British Airways, Virgin Atlantic and Ryanair Distinguish Themselves Through Customer Experience
The travel industry, like many others, has been disrupted by digital innovation. In this CX network whitepaper, we speak to Abigail Comber, Head of Customer, British Airways;...
5 Mistakes Distributors Make When Selecting an Enterprise Software Solution
This document addresses each of these issues and presents sound advice for ensuring you make the proper decision that will support and enhance the future vision of your company.Request...
Top 10 Reasons to Buy a New ERP Now
Maybe you're thinking it's about time to purchase a new Enterprise Resource Planning (ERP) solution. Then again, maybe you're thinking what you use today to run your business...
Assessing the Return on Investment of an Advanced Planning Systems Project
An advanced demand planning solution can synchronize your entire organization towards a common set of objectives, focused beyond optimizing the supply chain to becoming more...
7 Minute Guide: Selecting RFID solutions for Retail Businesses — Maximizing Sales, Minimizing Losses
Many small and large businesses use some form of merchandise tagging to manage their stores better. While RFID has been around for some time, many businesses are not fully...
2015 Help Desk Software Pricing Guide
This guide is based on extensive market research and is designed to help business professionals:Learn about relevant pricing modelsUnderstand common price rangesAccount for...
5 Key Aspects to Accurate Help Desk Software Pricing
This guide is based on extensive market research and is designed to help business professionals:Learn about relevant pricing modelsUnderstand common price rangesAccount for...
