This essential report will help to open your organization’s eyes to the limitations of Excel and Access in providing precise and agile business information automatically and on the fly. New technologies provide a better alternative by providing improve…
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
If you are a network professional who knows C programming, this practical book is for you. Focused on how to implement Secure Socket Layer (SSL) and Transport Layer Security (TLS), this book guides you through all necessary steps, whether or not you h…
Startup Best Practices contains in-depth conversations with Silicon Valley serial entrepreneurs who share a wealth of business experience and lessons learned that help newbie entrepreneurs focus on the important issues.Their practical guidance in busin…
Tony Robbins, the nation’s business and personal peak performance expert interviews Jay Abraham, America’s leading business growth advisor.Request Free!
Marketers typically think of sales acceleration as abbreviating the time it takes to make a lead sales-ready. We think it’s time to extend the concept to include what we can do to help sales close on the deal faster.Learn how to enhance your lead gener…
Phone-based customer support can be the differentiating factor between a SaaS company that makes it and one that doesn’t. This is because phone is the most preferred support channel, it is the most effective channel for solving complex support issues a…
Customer-centric companies are optimizing the customer experience by making phone interactions more personal, professional and effective. This has led to an increase in customer satisfaction, promotes a positive brand awareness and increases revenue fo…
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
