ITSM Processes for Hybrid Cloud Governance
IT organizations recognize the strategic importance of cloud computing. Hybrid cloud computing, in particular, is a key enabler of the IT agility demanded by lines of business to drive digital …
Enterprise Cloud Management: Drive Business Value by Balancing Speed, Cost and Risk
Is managing your cloud long term becoming a challenge? While the cloud provides powerful business benefits, an effective cloud strategy should balance speed of provisioning IT services with long-term cost …
Offer Management in Banking : What your customer wants
Many retail banks are looking at how they can better leverage the wealth of data they have on customers to create a different model of retail banking that adds sustainable value to their customer relationships.Customers, too, are looking for a more per…
Experience Orchestration for Banks
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
Offer Management in Banking : What your customer wants
Many retail banks are looking at how they can better leverage the wealth of data they have on customers to create a different model of retail banking that adds sustainable value to their customer relationships.Customers, too, are looking for a more per…
Experience Orchestration for Banks
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
The Shortcut Guide to Business Security Measures Using SSL
Designed for IT professionals and business managers, this guide provides an overview of security threats, their impact on businesses, and, perhaps most importantly, practices and technologies for controlling security risks. The first chapter begins wit…



