2016 CRM Trends

The days when the instruction of employees on a new CRM application would go on for two weeks are behind us. CRM applications in 2016 and beyond will be as intuitive as possible and primarily designed with tablet and smartphone use in mind.

The writing on the wall is clear. Businesses that are looking for a new CRM solution in 2016 must consider how the solution performs on their employees' cellphones.

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