Connected through mobile access and empowered by choice, customers today expect their retail experience to be effortless. Retailers have to focus on delivering not just great customer service but a seamless customer experience.Discover how cloud-based …
App marketers spent $2.9 billion in app install campaigns with Facebook in 2015, making it the # 1 venue by far for paid user acquisition campaigns—and one that’s essential for any serious app marketer to master.Get our eBook and learn the …
Salesforce Research surveyed more than 1,900 customer service leaders around the world to discover:The most common goals, obstacles, and success measures for today’s service teamsWhat sets high-performing service organizations apart; andAreas in which …
Big data poses a difficult challenge for traditional business intelligence (BI) tools. Most were not designed to handle terabytes to petabytes of data or run against legacy systems as well as the growing number of purpose-built databases and file syste…
As data proliferates, organizations are eager to monetize their data assets by injecting outward-facing applications with reports, dashboards, and self-service analytics. Today, these data-driven applications can increase customer satisfaction and…
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Business intelligence (BI} empowers business users to access and analyze data in the form of reports, dashboards, and self-service analytics. Although most organizations already provide internal business users with Bl tools to improve decision making, many now are embedding analytics into core business applications to broaden the reach and improve the timeliness of insights. By maintaining the business context for data and analysis, these enriched applications close the last mile of Bl by helping business people turn insights into action. Embedded analytics is not new, but the technology for integrating charts, reports, dashboards, and self-service tools has evolved considerably in the past 30 years. Formerly, only software vendors embedded analytical tools into applications, but now organizations in every industry are doing so to cement ties with customers and suppliers, define a “digital identity’; and even monetize data assets. |
In a survey of enterprise architects and IT decision makers Forrester found that 67% of those reporting that process automation significantly exceeded their goals had a COE.Get your free copy of this white paper to learn why a Center of Excellence pave…
In a survey of enterprise architects and IT decision makers Forrester found that 67% of those reporting that process automation significantly exceeded their goals had a COE.Get your free copy of this white paper to learn why a Center of Excellence pave…
Connected through mobile access and empowered by choice, customers today expect their retail experience to be effortless. Retailers have to focus on delivering not just great customer service but a seamless customer experience.Discover how cloud-based …
Salesforce Research surveyed more than 1,900 customer service leaders around the world to discover:The most common goals, obstacles, and success measures for today’s service teamsWhat sets high-performing service organizations apart; andAreas in which …
