Affordable Omni Channel Marketing With Kentico

With the growing impact of mobile apps and digital touchpoints on shopping behavior, customers have more channels to find and buy products. This translates into more opportunities for marketers to connect with and engage such customers. But it also mea…

Git Tutorial

Git is, without any doubt, the most popular version control system. Ironically, there are other version control systems easier to learn and to use, but, despite that, Git is the favorite option for developers, which is quite clarifying about the powerf…

Flash Storage Buyer’s Guide

Even if you haven’t deployed flash in your infrastructure yet, chances are, in the next year it’s likely to happen. To help you get started, we developed a comprehensive, vendor-neutral Flash Storage Buyer’s Guide. The purpose of this guide is to provi…

Say This, Not That: The Language of Customer Support

Please. Thank you. Feedback. I’m sorry. Inconvenience.

Some of these words and phrases should come out of your support agents’ mouths…and others should NOT! Discover the amazing customer support benefits of using language that’s more friendly, open and — above all — human.

What you will learn:

  • Language tips for modernizing customer support
  • What to say and what to keep to yourself
  • How language can radically improve customer satisfaction
  • What your customers really want from you (hint: not “professionalism”)

Speaker:
Sarah Hatter, Founder of CoSupport

Moderator:
James Hilliard, GoToAssist Evangelist
President of Hilly Productions, Inc.

Request Free!

Say This, Not That: The Language of Customer Support

Please. Thank you. Feedback. I’m sorry. Inconvenience.

Some of these words and phrases should come out of your support agents’ mouths…and others should NOT! Discover the amazing customer support benefits of using language that’s more friendly, open and — above all — human.

What you will learn:

  • Language tips for modernizing customer support
  • What to say and what to keep to yourself
  • How language can radically improve customer satisfaction
  • What your customers really want from you (hint: not “professionalism”)

Speaker:
Sarah Hatter, Founder of CoSupport

Moderator:
James Hilliard, GoToAssist Evangelist
President of Hilly Productions, Inc.

Request Free!