Become an Email Marketing Pro in 60 Minutes

Email marketing has been around for almost as long as the Internet itself, and although other online marketingtechniques have come and gone, it remains a popular driver of business for successful marketers the world over.There is a very good reason for…

Master Email Marketing in 30 Days

Email marketing is a permission-based marketing solution. This means you should use it to target only individualswho have given their permission to receive marketing information from you. Permission is granted normally viaa subscription, a request for …

BY DESIGN: Email Marketing Design Basics

Email design plays a big role in the effectiveness of your email marketing campaigns. The design is actually just as important as your messaging. Marketing designs can be tweaked to evoke different moods or actions, depending on your  company&rsqu…

How to Make Your Employees the CEO of Every Customer Moment

The “Experience Generation” is changing the game for customer service organizations to deliver a new “ideal” customer experience. Today’s tech savvy customers are dictating the terms of engagement and employees are faced with increasing pressures to rise to the occasion.

Your contact center workforce needs the right tools, training, information, and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer moment and improve customer lifetime value.

Register now. This session will address:

  • Changing dynamics of not just customer expectations, but expectations of a younger generation of employees as well
  • Moving beyond traditional workforce optimization initiatives to employee engagement strategies
  • 7 ways technology can boost employee engagement and empower them to be the CEO of every customer moment

This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific. Register now for a session that works best for you!

Request Free!