One of four new businesses fails in the first year, so entrepreneurs undertaking a start-up must know what they are doing. Bernhard Schroeder, the acclaimed director of the Lavin Entrepreneurship Center at San Diego State University, offers advice and …
A German human resources manager arrives right on time for your meeting, but the Nigerian executive is 20 minutes late. Your Japanese hosts invite you out for a night of drinking – do you have to go in order to do business? Feedback from a candid…
One of four new businesses fails in the first year, so entrepreneurs undertaking a start-up must know what they are doing. Bernhard Schroeder, the acclaimed director of the Lavin Entrepreneurship Center at San Diego State University, offers advice and …
Many strong leaders work amid the ranks of your regular employees. Though such “hidden leaders” have little “positional power,” they prove that they are valuable assets to your company by producing exceptional work and harnessin…
Psychotherapist and aikido practitioner Aimee Bernstein teaches how to make pressure your friend. Stress can feel like an oppressive burden, but you can transform it into a vital fuel that powers your life and expands your sense of self at work and at …
When he was a kid, Mike Gellman loved to gaze at the stars through a telescope. He planned to become an astronomer – until he wrote a career paper in the seventh grade. Then, he learned that most astronomers work for colleges (this didn’t i…
In this summary, you will learnWhat constitutes great customer serviceHow to avoid the “seven service triggers,”How to deal with “nightmare customers”How to become a “hero” to your customers Request Free!
Psychotherapist and aikido practitioner Aimee Bernstein teaches how to make pressure your friend. Stress can feel like an oppressive burden, but you can transform it into a vital fuel that powers your life and expands your sense of self at work and at …
Many strong leaders work amid the ranks of your regular employees. Though such “hidden leaders” have little “positional power,” they prove that they are valuable assets to your company by producing exceptional work and harnessin…
When he was a kid, Mike Gellman loved to gaze at the stars through a telescope. He planned to become an astronomer – until he wrote a career paper in the seventh grade. Then, he learned that most astronomers work for colleges (this didn’t i…
