Breakthrough Banking: The Cognitive Bank and IBM Watson
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We’ve entered a new technology era that has enormous implications for financial services. Banks are being forced to speed up technology modernization programs to address customer demands, operational efficiencies, and compliance mandates to improve financial performance.
To address these needs many of the world’s top banks are investing in IT systems using technologies such as Natural Language Processing and Machine Learning – taken together with other advanced analytics these technologies have become known as Cognitive Computing. Cognitive systems, like IBM Watson, literally piece together the answers to questions in real time based on vast stores of both structured and unstructured data. Taken together, these cognitive systems — with the power to unleash a new era of innovation and growth — are already helping institutions provide better customer service, uncover new insights and improve the quality of timely decisions. |
