LogMeIn Rescue vs. Bomgar
The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain …
Buyer’s Guide: Guide to Selecting the Right Remote Support Tool
Are you looking to implement an intuitive remote support solution that gives your support agents on‐demand productivity and quick resolutions to their ever‐evolving pains? As these remote support systems grow …
International Railway Journal
International Railway Journal, introduced in 1960 as the first truly international railway trade publication, covers the rapidly developing railway marketplace for railway and rail transit managers and engineers, suppliers, and consultants worldwide. I…
Fujitsu Helps Increase Productivity in Healthcare
Fujitsu Mobility Solutions for Healthcare Providers deliver on all fronts. They provide exceptional usability improving collection of patient data and easing chart and X-Ray annotation, plus much more. Watch this brief video to see real-life examples o…
Combat Rising Healthcare Costs by Increasing Productivity
 |
Hospitals, homecare, hospice, assisted living and physicians are all facing the same challenge — rising healthcare costs which are forcing providers to increase productivity. Learn how Fujitsu helps solve this problem and provides support for your Healthcare organization. |
How to Save $135,000 on Your Medical Billing Software
There are numerous steps in the medical billing process and medical billing software can make each of these steps more efficient.Determining patient eligibility for servicesReceiving authorization for specialist servicesSubmitting claims to insurersVer…
Choosing the Right Medical Billing Software for Your Practice
 |
If you are looking for a new software solution, chances are it is to improve your office workflow. Medical billing software can do this in multiple ways. Besides being compliant with Federal regulations HIPAA enforces, it can save you time as well. This allows you more time to answer patient questions and concerns, as well as dealing with insurers on tricky claims processes.
This guide comes with no obligation price quotes from 2-3 medical billing software providers – all pre-screened and qualified to best fit your billing software needs. |
7 Key Tips for Getting Started with Behavioral Marketing
An individual’s behaviors represent key moments of insight for marketers savvy enough to listen closely and act on that information. Despite these potential benefits, many resource-starved marketers are hesitant to move to a more behavioral model. Disc…
10 Key Marketing Trends for 2017
Discover 10 key trends that will shape marketing in 2017 and get ideas for deepening customer connections, growing brand value and fueling strategic growth.Request Free!
Building a Customer Experience Driven Contact Center
 |
In September 2013, Harvard Business Review published a detailed article titled “The Truth About Customer Experience”. In this article, they described a situation where a contact center was engaged in on-boarding a new pay-TV customer. Their business was stagnating, competitors were luring customers away and the TV Company could not figure out why.
The company followed all the best practices and measured customer satisfaction after each interaction. They found out that individual interactions with the contact center invariably received satisfactory grades. The problem lay in an area few companies looked at – the cumulative effect of interaction the customer has with a contact center. Progressive businesses have to understand the customer journey and design their services to take the customer from a confused state to being a delighted customer who will recommend their service to friends. |
