The C-Suite is unlikely to require the daily support features from a CRM that sales representatives do. This is because their area of operation is different. Therefore, the issues they face vary greatly from the problems of a typical sales rep. Issues …
A CMO cannot focus on marketing responsibilities only. He needs to collaborate with the CSO as well as the CIO to gauge the quality of lead follow-ups and the feasibility of using technological advancements to hit yearly revenue goals while improving c…
For new business owners or those who serve a relatively small market, relationships are of paramount importance. The one Enterprise Application Solution (EAS) that serves as a unified repository of customer data and facilitates the provision of tailore…
CRM platforms are the most popular and well-known Enterprise Application System (EAS) around. A CRM software solution helps implement the best practices of customer nurturing by providing various services required to drive greater engagement and conver…
Check out this infographic to find out who – between ShoreTel and Avaya – is best equipped to fill your needs.Request Free!
As the cloud based contact center industry approached the $10.9 billion mark and self-service becomes the new norm, it is time to look back on the evolution of contact centers to better anticipate future trends.Request Free!
With the Age of Information ushered in by the internet revolution, the era of choice, power and self-dependence has also begun in earnest. This is why the call centers, with their limited functionalities, slow processes and endless waits, are in no way…
The days when the instruction of employees on a new CRM application would go on for two weeks are behind us. CRM applications in 2016 and beyond will be as intuitive as possible and primarily designed with tablet and smartphone use in mind.The writing …
In 2017, video conferencing will be a platform that completely eliminates geographical boundaries and renders meetings and conversations with virtual team members astonishingly real.Request Free!
While marketing automation can drive an array of business optimizations, the prospect of adopting them all at once can be a little intimidating. Discover how you can start with a few key features and gradually increase sophistication with this guide to…
