2017 UPS Pulse of the Online Shopper Study-Digital Evolution

Download this study to gain insight in to: The Digital Experience An excellent customer experience is paramount across all channels and a must for today’s retailers. Discover what shoppers think about digital channels in the convergence of online and in-store as the quality of the customer experience takes priority. Search Dynamics Optimizing your digital channels to enable consumer searches is key considering the growth of online shopping. Find out the dynamics and preferences of online shoppers’ browse and buy behavior. Research and Purchase Insights Accelerated interest by shoppers for online research and purchase are driving future retail growth. Get up to speed on preferred devices and channels in the digital evolution. Request Free!