The Ten Commandments of Customer Service

Mark Sanborn may not be able to lead your organization out of its customer service wilderness, but if you follow his 10 Commandments for serving your customers, you’ll be headed towards the promised land of satisfied customers, repeat business an…

Plan for Tomorrow: A Closer Look at Succession Management

Looking toward the future can benefit your business in real ways today. Research shows that companies with coordinated succession strategies see boosted engagement, higher retention, better long-term financial performance and an overall positive impact on the workforce. Yet many organizations, from the small to the large and complex, lack robust, actionable plans.

Using comprehensive succession management to plan for tomorrow can benefit your entire workforce today. Let’s take a look at what this means for your business and how to get it done.

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Plan for Tomorrow: A Closer Look at Succession Management

Looking toward the future can benefit your business in real ways today. Research shows that companies with coordinated succession strategies see boosted engagement, higher retention, better long-term financial performance and an overall positive impact on the workforce. Yet many organizations, from the small to the large and complex, lack robust, actionable plans.

Using comprehensive succession management to plan for tomorrow can benefit your entire workforce today. Let’s take a look at what this means for your business and how to get it done.

Request Free!

The ABC’s Of Making The Industrial Buyer’s Shortlist: 26 Critical Aspects Of Your Business That Buyers Evaluate

From start to finish, supplier evaluation is a long process. But for industrial suppliers, a key “win” during that process is making it onto the buyer’s shortlist of potential new partners. That’s because 57% of the purchase decision is already complete before a customer even contacts a supplier, and you need to be on the list in order to have any chance of being on the other end of that call.

Request Free!

The ABC’s Of Making The Industrial Buyer’s Shortlist: 26 Critical Aspects Of Your Business That Buyers Evaluate

From start to finish, supplier evaluation is a long process. But for industrial suppliers, a key “win” during that process is making it onto the buyer’s shortlist of potential new partners. That’s because 57% of the purchase decision is already complete before a customer even contacts a supplier, and you need to be on the list in order to have any chance of being on the other end of that call.

Request Free!