Digital technologies are transforming traditional classrooms and new ways of consuming higher and specialized education are being created by start-ups and nonprofits alike. Yet while education itself is on the brink of a technological revolution, compa…
Digital technologies are transforming traditional classrooms and new ways of consuming higher and specialized education are being created by start-ups and nonprofits alike. Yet while education itself is on the brink of a technological revolution, compa…
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“The age of the customer” has become the de facto term for explaining the power shift from organization to consumer. Customers expect banks to meet their expectations, regardless of legacy systems and internal processes. The good news is that banks have recognized this issue and are responding, aiming to create the holy grail of frictionless journeys for customers. But how do banks identify and create these frictionless journeys? It all starts with:
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As the private equity environment becomes more challenging, determined focus on cash flow and margin improvements, and the strict adherence to new government regulations are among the key considerations for the private equity in today’s market. |
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As the private equity environment becomes more challenging, determined focus on cash flow and margin improvements, and the strict adherence to new government regulations are among the key considerations for the private equity in today’s market. |
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As digital natives come of age and wield more spending power, they bring with them the confidence—and the expectation—that financial processes long relegated to the physical space should function smoothly and seamlessly in the digital realm. But while fintech companies themselves promise to ease and innovate on consumers’ financial interactions, they often lack the automation in their own financial and accounting processes that afford crucial efficiencies and insight into their business processes, as well as the scale to ensure sustainable growth. |
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As digital natives come of age and wield more spending power, they bring with them the confidence—and the expectation—that financial processes long relegated to the physical space should function smoothly and seamlessly in the digital realm. But while fintech companies themselves promise to ease and innovate on consumers’ financial interactions, they often lack the automation in their own financial and accounting processes that afford crucial efficiencies and insight into their business processes, as well as the scale to ensure sustainable growth. |
In a highly competitive industry where many companies are trying to be everything—offering a plethora of services, but failing to excel in any one—telecoms must allocate capital appropriately and ensure that they have the right systems in place for the…
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Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call center plays in serving customers is changing, with 73% of centers reporting an increase in the complexity of customer-agent interactions. The problem is that call center capabilities have remained largely static and agents no longer have the tools to be able to serve increasingly complex journey efficiently. It’s therefore up to organizations to bring technology to the contact center and create the new generation of bionic agents. Download this white paper to learn about:
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Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of a lack of perceived product differentiation, a traditionally low engagement cat…
