Red Bull Air Race World needed a way to connect with and engage its rabid fan base. The solution had to be available and easy to use so that people could share information and commentary about its fast-paced aerial races.Red Bull’s Air Race team i…
Although in its infancy, cognitive computing is here. This innovative capability is becoming ubiquitous in our everyday lives — fundamentally changing how we perform our jobs, engage and interact with …
When it comes to IT hardware maintenance, may companies use original equipment manufacturer (OEM) maintenance services, based on end-of-service-life (EOSL) dates. A lifecycle approach to data center equipment maintenance that …
In today’s always-on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications — for your productivity, reputation, and finances. …
Why is this so much easier said than done, even for a team of top performers? Specifically, if everyone performs well in their own functional areas, why are they tripping over each other when they come together? Download this checklist to see the …
Why is this so much easier said than done, even for a team of top performers? Specifically, if everyone performs well in their own functional areas, why are they tripping over each other when they come together? Download this checklist to see the …
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer …
As the technology engine powering the business, IT must innovate with new technologies and find new mechanisms and business models for creating value and driving growth. IT organizations can transform …
IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing …
Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. So how are CIOs managing their way through the mayhem? A recent study interviewed …
