Zero Motorcycles
Zero Motorcycles is the largest producer of fully-electric motorcycles worldwide but a lack of dealership technicians familiar with the bikes they produce was posing a significant challenge. Trying to talk …
Detangle the Agent Desktop Disaster: Empower Your Team to Deliver a Seamless Customer Experience
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Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research
Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity! Join this webinar to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals. This webinar will help you identify:
Can’t make the live session? Register anyway and we will send you a link to the recording! |
Detangle the Agent Desktop Disaster: Empower Your Team to Deliver a Seamless Customer Experience
|
Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research
Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity! Join this webinar to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals. This webinar will help you identify:
Can’t make the live session? Register anyway and we will send you a link to the recording! |
Small Business Trends Magazine — Travel Edition 2017
When done right with the right planning, a business trip can solidify existing relationships, put an important face to your company and perhaps even lead to new relationships — and new opportunities! But it can also be a real drag on your company…
Small Business Trends Magazine — Travel Edition 2017
When done right with the right planning, a business trip can solidify existing relationships, put an important face to your company and perhaps even lead to new relationships — and new opportunities! But it can also be a real drag on your company…
Small Business Trends Magazine — Travel Edition 2017
No matter how many conference calls or remote sales demos you do, at some point you’re likely to travel for business – even just to attend an industry conference. If you’re like some of us, you have a love-hate relationship with business tr…
Common Arbitration Misconceptions
More parties and attorneys would opt for arbitration over litigation, but with the misconceptions surrounding the litigation process, there are still those who have doubts.Request Free!
2017 Ethics and Compliance Hotline & Incident Management Benchmark Report
Each year NAVEX Global takes anonymized data collected through our hotline and incident management systems and creates this report. It is an excellent starting point for organizations committed to benchmarking and improving program effectiveness….
Compliance and Conflicts of Interest
Unlike following specific laws and regulations, there is not always a black-and-white legal definition that delineates every potential conflict scenario.Although every company is different from a culture and risk tolerance perspective, this White Paper…
Inside E-Discovery & Beyond: E-Discovery Complexities Driving Change
In this data-driven era, legal technology advancements in predictive coding and data analytics aren’t just nice to have – they’re a strategic imperative. But with more data and new technology comes greater cyber and regulatory risk.Find out what more t…
