The Hidden Cost of Dark DR

Traditional Disaster Recovery (DR) methods rely on an active/passive model in which enterprises maintain business continuity by failing over from active systems to secondary, idle systems (typically in a geographically disparate location) configured to…

The Hidden Cost of Dark DR

Traditional Disaster Recovery (DR) methods rely on an active/passive model in which enterprises maintain business continuity by failing over from active systems to secondary, idle systems (typically in a geographically disparate location) configured to…

Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:

  • Balanced caseload by uniting three disparate call centers
  • Decreased time to train agents by unifying data in a single interface
  • Improved customer satisfaction while reducing call talk time

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Live Long and Prosper: How CRM is Opening Senior Care to New Frontiers

The aging population is growing rapidly – and so are their healthcare demands. This means new opportunities, but also new challenges for senior care providers from home health to assisted living and beyond. Download this eBook to learn about:

  • Strategies to grow your business with the shift to value-based care and achieve census excellence
  • Tactics to increase patient engagement
  • CRM solutions that can transform the way senior care providers acquire,>serve, and engage patients

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Connected Patient Report

We asked more than 2,000 Americans how they currently connect with healthcare providers. Their answers may surprise you.Learn why 62% of patients think wearable data might save them moneyDiscover the number one way care can improve after a hospital sta…

Connected Patient Report

We asked more than 2,000 Americans how they currently connect with healthcare providers. Their answers may surprise you.Learn why 62% of patients think wearable data might save them moneyDiscover the number one way care can improve after a hospital sta…

Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:

  • Balanced caseload by uniting three disparate call centers
  • Decreased time to train agents by unifying data in a single interface
  • Improved customer satisfaction while reducing call talk time

Request Free!