eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of...
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What...
eBook: The Truth About Cloud in Small Contact Centers
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage...
Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it....
Gartner Predicts 2018: CRM And Customer Experience
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets”.
Learn...
Scale Your Business With Self-Service
Scale your customer service operations in smart ways, whether you’re moving upmarket or adding products and features. Customer support costs be reduced by 25% or more...
Provide Better Customer Service With Zendesk
Zendesk Support helps you improve relationships with your customers & provide them with a seamless experience. Improve customer satisfaction, increase agent productivity,...
Your Guide to Omnichannel Support
Today’s customers ask questions day and night & want answers immediately. How can you anticipate which channels a customer will need or want and determine whether...
6 Tips for Building a Thriving Help Center
Customers have come to prefer solving their issues & answering their own questions. Customers only seek direct interactions when they unsuccessfully exhaust their self-service...
Is Your Social Customer Service Already Stellar?
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for others to follow (And please, get in touch...
