Forrester Research on 2018 Customer Service Trends Consumer demands for easy, effortless service across an ever-expanding number of channels and touchpoints continue to rise and businesses are challenged to keep …
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Your business risk management program should add strategic value to the organization—enabling the business to focus on strategic objectives and optimize performance, not just simply meet compliance requirements. Ultimately, business risk management is about making decisions— decisions to manage, accept, transfer or avoid risk. |
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Embarking on a journey to implement a platform to support your risk management initiatives requires a significant investment. Given the complexity of risk in today’s enterprise, risk management programs must rely on a solid technology infrastructure to establish accountability, collaboration and efficiencies across multiple operational functions. |
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Digital asset managers are now the central hub around which marketing teams, as well as their agencies and partners, operate.
As the need for these systems has increased so has the difficulty of evaluating them. That’s because:
This guide will help you sort through the alternatives to find your best solution for digital asset management. |
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In Forrester’s 25-criteria evaluation of web Content Management System (web CMS) providers, they identified the 15 most significant ones — Acquia, Adobe, Crownpeak, Episerver, e-Spirit, Hippo (BloomReach), IBM, Jahia, Magnolia, OpenText (TeamSite), OpenText (WEM), Oracle, Progress Software, SDL, and Sitecore — and researched, analyzed, and scored them. This report shows how each provider measures up and helps Application Development and Delivery (AD&D) professionals make the right choice. |
Software Advice Alternatives helps you narrow down the field, so you can choose the best Business Intelligence platform for your needs. Our list of the top five Tableau competitors is based on proprietary user reviews data and online search volume.Disc…
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Over the last several years, we’ve seen a digital transformation take place in which organizations have gone from building project-to-project websites to building a digital factory platform to support delivery and management of digital experience content and applications across their entire organization.
Building a digital factory platform that manufactures, delivers, and runs all of your company’s digital sites and governs content delivery provides a central view of all digital experiences across multiple brands, products, and regions at scale, while enabling teams to roll out site updates and experiences faster and more efficiently than ever before. This newfound efficiency of the digital factory platform has allowed organizations like Australian Department of Finance, Nestlé, and Warner Music Group bring sites and digital experiences to market twice as fast than they could before, and those digital experiences are more consistent and more effective. To equip your organization to be successful in scaling its digital experiences, the importance of investing in building a platform is imperative. So how do you build a platform, not a site? |
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In the web development world, few trends are spreading more rapidly than decoupled (or headless) content management systems. A decoupled architecture allows developers to utilize any technology to render the front-end experience (“the glass” where a user interacts with an application) in lieu of the theming and presentation layers that come with a coupled CMS out-of-the-box. In a decoupled Drupal architecture, the Drupal back end exposes content to other front-end systems, such as native mobile applications, conversational UIs, or applications built in JavaScript frameworks.
Organizations may select a decoupled Drupal approach for a few reasons. Some implement a decoupled strategy to leverage Drupal as a content repository to serve content to any device in a complex digital ecosystem. Others favor decoupling to allow front-end teams to use popular JavaScript frameworks while maintaining the back-end capabilities of Drupal. For example, digital agencies are taking advantage of decoupled Drupal to showcase creativity in the front end with JavaScript Model-View-Controller (MVC) frameworks, such as Angular or Ember. |
By 2018, 30 percent of large organizations will improve customer experience by integrating customer journey maps with business process models. Key challenges covered in this report from Gartner include:Customer experience is a key initiative for most o…
According to Instagram, more than 500 million people use it daily, and it has more than 800 million monthly active users. This is your chance to utilize this social platform to promote your business. This guide includes: Instagram basics…
